Shipping Policy
SHIPMENTS
Rustic Disk Brakes ships orders via UPS and U.S.P.S. for parcel shipment. Shipping to you the customer or to us for a return, are paid by the Buyer. Shipping outside of the United States the Buyer is responsible for all manners of fees and taxes in their country. Carefully review your shipping address for accuracy, customer will be responsible for $25/box fee to redirect any package. Offshore Orders Shipping price does not include brokerage, duties or taxes. Entities in your country will bill you for these fees. Delivery of the merchandise is the responsibility of the carrier. Always check the condition of the merchandise, shipping container and packing slip in the presence of the delivery agent. This insures prompt action, should any claims need to be filed for damaged or broken parts. Remember, YOU must file the claim with the delivering carrier.
REFUSED SHIPMENTS
If a shipment is refused, customer will be charged for shipping and handling plus a restocking charge of 25% of the product value plus a 3.5% credit card processing fee. Returns will require the prior written approval of Rustic Disk Brakes LLC. Buyer will be responsible for a minimum restocking charge of 15-50% of the list price of the returned goods, as well as the 3.5% credit card processing fee. All returns must be done within 30 days of receiving them.
For any questions, feel free to contact us.